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Store Policies - Refunds, Terms, Privacy

Refunds

ALL SALES ARE FINAL! NO Refunds (for merchandise received, shipping and handling or otherwise) will be given for any orders placed on this site, regardless of reason.

Your Privacy

We respect your right to privacy and your personal information will not be shared with any third party organizations outside of those necessary to complete and process your order, including but not limited to our payment processor and shipping organization. Burn reserves the right to use the Google Analytics and Double-Click cookie to see basic info, such as: Gender, Age, Location, Operating System, Browser, Language which we use to better serve customers and design products. We also use Google's services for Internet advertising and search engine optimization. We do NOT sell this data and we do NOT link it to accounts created on this site.

Terms of Service

Burn Terms and Conditions of Use

Use of this site assumes consent to the following terms and conditions:

You MUST be 18 years of age or older to order from Burn. You may be asked to provide proof of ID. We reserve the right to refuse goods or services. Credit Card fraud will be prosecuted.

We reserve the right to: (1) make any necessary updates in terms of pricing and product availability; (2) correct any errors or omissions and to make changes or update information as necessary without warning or giving prior notice in an attempt to continually improve our site and provide you with the most accurate information possible at any given time.

This site and all content herein (including images, photographs, videos, designs, etc.) that appear on this site are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled, and/or used under license, by permission of owner, or with other legal authority by Burn. This site is available only for your personal, non-commercial use. You may not copy, reproduce, re-publish, re-post or post, distribute, transmit, or modify in any way any part of this site or the information contained within.

With regards to shipping: (1) Burn reserves the right to use USPS, UPS or FedEx depending on the item and the destination of delivery; (2) most orders will ship within 1-3 days of ordering (there may be a delay in shipping of up to 3-7 days, depending on your order, as variations are to be expected when dealing with delicate and carefully packaged items); (3) a tracking number will be provided for your order upon request; (4) Burn does not guarantee delivery times or arrival times for shipped items, including estimates given by third party transit carriers; (4) given the sensitive quality of the fragile items we ship, and even though we will do our best to carefully wrap and secure the items contained within your package, Burn cannot assume responsibility for any damages incurred during shipping; (5) in the even that a product arrives broken, we require notification (including pictures and a description of damages) via email with 24 hours of receipt of your package.

User Indemnifications and Hold Harmless: (1) User agrees to defend, indemnify and hold harmless Burn, its affiliated companies, officers, directors, employees and agents from and against all claims, demands, suits, costs, damages, and expenses, including but not limited to attorneys' fees and reasonable settlements that Burn may sustain or incur by reason of (a) use of this website, (b) breach, alleged breach or violation of the foregoing warranties, representations, instructions and covenants, (c) any violation of any third party right arising from User Content submitted by User, (d) any claim that any User Content submitted by User caused damage to a third party, (e) any allegation or claim that Use of Burn by Users constitutes a securities violation in a jurisdiction, and/or (f) the misuse or misappropriation of any of our products in a way that might be deemed illegal in your particular jurisdiction or location as identified by law; (g) any other violation of these Terms of Service. User’s obligation to defend, indemnify and hold harmless Burn shall survive these Terms of Service and this website.

DISCLAIMERS:

  • Burn and its employees are neither responsible nor liable for the misuse of any product purchased from this site or any use that may result in injury or harm. Customers are responsible for adhering to all included or implied instructions and directions from the manufacturer for any product on this site.
  • Burn will not be liable for damages of any kind, including, without limitation, special or consequential damages, arising out of this site or the contents of this site.
  • Burn, its owners, staff and third party interests will not be liable for any illegal activity, legal recourse or fees resulting from the purchase and/or use of any of the products on this site. Customers are responsible for adhering to all state and federal laws regarding the use of any products purchased on this site as well as this site’s terms and conditions. All smoking devices are intended for ornamental or artistic purposes or for the use of legal smoking mixes only and are NOT intended for illegal use.
  • Burn is not liable for any end-user generated comments or other postings to this site and that information is NOT confidential, comments and postings are public and therefore can be used by Burn for any purpose without compensation.

Thanks for reading these terms and conditions; please enjoy our site!
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